Refund Policy

All wallet balance purchases and deposits made onto the SMSOTPS platform (using card or cryptocurrency) are strictly final. Once a deposit transaction completes, the funds are 100% non-refundable and cannot be withdrawn or returned to your external accounts. Please only add balance that you intend to spend on virtual number orders.

For standard one-time SMS activation orders: you can cancel an order between 2 and 20 minutes after purchase, as long as no SMS code has arrived on the number. The full order amount is refunded to your SMSOTPS platform balance immediately - no penalty fees or deductions. Once a code has arrived, cancellation is no longer possible. If the service is temporarily busy when you try to cancel, wait a moment and try again; your order stays active meanwhile.

For standard one-time SMS activation orders: if no SMS code has arrived when your number reaches its time limit, the order is cancelled automatically and the full amount is refunded to your SMSOTPS platform balance - no request needed. Once any SMS code has arrived on a number, the order counts as fulfilled and is non-refundable.

Link-based bulk account orders are not covered by automatic or self-service cancellation refunds. If a bulk order fails, contact support@smsotps.com or Telegram @sms_otpsbot and we will review it.

Any funds sent to other users via our peer-to-peer balance transfer utility are fully settled immediately. Balance transfers are strictly irreversible and non-refundable under any circumstances. Once executed, our administrators cannot retrieve these funds.