Deliveroo Account Guide: Sign-Up, OTP & Recovery
By SMSOTPS Support Team
You want dinner, not a research project. Short version: open a Deliveroo account with your own email, keep access to the phone number on it, and treat the verification code as a one-time event.
The direct answer: To set up a Deliveroo account you open an account in the Deliveroo app or on deliveroo.co.uk before you can order, using your own valid email address — one email per account, one account per customer — and a password or other secure login method. Deliveroo may also ask for card details, and it can ask for further verification of your identity. You must be 18 or older. (Source: Deliveroo Terms of Service, UK, last updated 6 October 2026)
Wait — customer, rider, or restaurant?
Three accounts share the Deliveroo name, and they do not share a login. A customer account orders food — this guide. A rider account delivers it, through the Rider app. A partner account is for restaurants and shops, run through Partner Hub.
Most "Deliveroo verification" pages answer a rider question, a customer question, or neither, without saying which. One split, straight from Deliveroo: SMS codes for logging in to the Rider app are disabled. Riders use the email on their Rider account, with an email-recovery option. (Source: Deliveroo UK Rider Support) Any page telling a rider to keep logging in and out with their phone number is out of date.
What Deliveroo actually asks for at sign-up
Before you can place orders, you need to open an account. When you open it, you may create a password or another secure login method, and you may also have to provide card details. Keep the password secret, and keep other people out of your email account and your phone — if someone else gets in with those, you pay for what they order. (Source: Deliveroo Terms of Service, UK, section 3)
Three rules in that section: your own, valid email address, one email per account. One account per customer. And you must be 18 or older. Deliveroo can also ask for further verification of your identity and age, and suspend or close an account if you refuse or if it suspects fraud.
How to sign up, step by step
Deliveroo does not publish a screenshot-level field list for customer sign-up on the public pages I could open today, so read these steps as the flow its terms describe — not a pixel-perfect transcript of the form.
Get the app, or open deliveroo.co.uk. Same account either way.
Start a new account with your email. Use an inbox you actually open.
Set a password or other secure login method. Write it down somewhere only you can reach.
Add your delivery address and payment method when asked. A card already tied to another Deliveroo account can cost you a new-customer voucher — Deliveroo may refuse one if you register with card details, a name, a phone number, an email address, or an address already on its system. (Source: Deliveroo Terms of Service, UK, Voucher terms)
Enter your phone number in full international format. Country code first, no leading zero.
Request the code once. Enter the newest code, exactly as shown.
The OTP part — and the mistake that locks people out
A verification code is a single-use message tied to a single moment. The code that opened your account will not open it again next month. The next login, the new phone, the number change — each can send a fresh code to the number on file. If that number is gone, the code is gone with it.
So the rule is simple. Request one code. Wait. Enter the latest code only. Tapping resend five times feels productive. It is the opposite: you bury the live code under four dead ones and conclude the system is broken. It usually isn't.
If the code does not arrive after one clean attempt, check the boring things first — airplane mode on for ten seconds, then off; a real restart; one network, not two; the number you typed, digit by digit; the spam and blocked-message folders on Android; roaming, or a second SIM set as the default for texts. None of these are Deliveroo-published rules — Deliveroo publishes no troubleshooting list for customer OTP delivery on the pages I could open. And I will not hand you a made-up number: no "wait exactly 60 seconds", no "three strikes and a 30-minute lockout". Deliveroo publishes no such figures, and the pages quoting them cite nothing.
Can you sign up without your personal number?
Yes, in the narrow sense. A virtual number can receive a code. That answers the wrong question. The right question is: will you still be able to get into this account in three months?
Deliveroo sends codes to the number on file whenever it wants to check it is still you. A one-time number is closed by then. That is not a flaw in the number. That is what one-time means. SMSOTPS says this on its own homepage: an activation number is single-use, and if the account will ask for a code again later — a new login, a new device, recovery — use a number you can access again, not a one-time line. (Source: smsotps.com)
So the honest split: a throwaway order, an account you will never open again — a one-time number does the job. Check the live price for Deliveroo and your country before you pay — SMSOTPS pricing — and read the code on your dashboard the moment it arrives. Your regular Deliveroo account, with your address, your card, your order history — use a number you control long-term.
Two more things. Deliveroo decides whether a number is accepted. No SMS provider can promise that, and this guide does not. And never share a code with anyone who asks for it — not a rider, not a "support agent" in a chat message. A code is proof you are you.
If you do use a separate number, set up recovery inside Deliveroo the same day: a recovery email or second method you control. To test how codes arrive first, the shared inbox on SMSOTPS free numbers shows you — but anyone can read a shared inbox, so never use it for an account that matters. For the full picture, SMSOTPS services lists the services and countries available.
Changed your number? Do this before you log out
While you can still get into the account, update the number yourself. Deliveroo's privacy policy says you can change your information — name, phone number, delivery address, payment method — in the app, in the "Account" section. (Source: Deliveroo Privacy Policy) Do it while the old number still works, then test one login.
If the old number is already gone — lost SIM, recycled number, contract ended — you are in recovery, not settings. Gather the account email, the old number if you remember it, the new number, your device and OS, and screenshots with timestamps. Then contact support with all of it in one message. Riders update phone and email the same way, in the Rider app profile. (Source: Deliveroo SG Rider Support) And if you ever want out: you can delete your account by logging in, opening "Account details", and scrolling to the "Delete Account" section. (Source: Deliveroo Privacy Policy)
When to contact support, and what to send
Email customersupport@deliveroo.co.uk, or use the in-app help route. (Source: Deliveroo Terms of Service, UK) Contact them when one clean retry still leaves you without a code, when the number on file is one you no longer control, or when the app shows an error you cannot get past. Not after the first resend — that earns a polite "try again" and a wasted day.
Send this, in one message: account email and whether the number changed recently; old and new numbers; device model, OS version, app version if you can find it; what you already tried; a screenshot of the error plus the exact time you requested each code. Support cannot see your phone. Timestamps are the closest thing to eyes on the problem.
The recommendation
Open the account with your own email and a number you will still control in six months. Request the code once, enter the newest one, and set up a recovery method inside the account the same day. If you want to keep your personal number out of a throwaway sign-up, a one-time number works for that one code — and only that one. For the Deliveroo account you actually eat from, permanence beats privacy theatre every time.
Common questions
How do I create a Deliveroo account?
Open the Deliveroo app or deliveroo.co.uk and open an account before ordering, with your own valid email, a password or other secure login, and card details if asked. One email per account, one account per customer, 18 or older. (Source: Deliveroo Terms of Service, UK)
Why is my Deliveroo OTP code not arriving?
Usually the number was typed wrong, the code went to a spam or blocked folder, the phone is roaming or on a second SIM, or repeated resends buried the live code under expired ones. Run one clean attempt and enter only the newest code.
Can I use a virtual number for Deliveroo?
A virtual number can receive a code, but Deliveroo decides whether it accepts a given number — nobody can promise acceptance. A one-time number is single-use: it cannot receive the next login or recovery code. For an account you intend to keep, use a number you control long-term.
How do I change my phone number on Deliveroo?
Change it in the app under "Account" while you can still log in. (Source: Deliveroo Privacy Policy) If you cannot log in at all, support has to recover access — gather your account email, old and new numbers, and device details first.
I lost access to the phone number on my Deliveroo account. What now?
Do not create a second account — Deliveroo's terms allow one account per customer. Contact support at customersupport@deliveroo.co.uk with your account email, old and new numbers, device and OS, what you tried, and screenshots with timestamps.
Do riders log in with SMS codes?
No — not anymore on the UK Rider app. Deliveroo disabled SMS one-time passcodes for rider login; riders use the email on their Rider account, with an email-recovery option. (Source: Deliveroo UK Rider Support)
